Support

Thank you for using Subscun. If something isn't working or you have a question, please get in touch.

Contact us

Email: support@subscun.com
Languages: Japanese and English
Typical response time: within 2–3 business days

When reporting a problem, the following details help us find the cause faster:

Your device (e.g. iPhone 15, Pixel 8) and OS version
Your Subscun version (shown on the app's Settings screen)
What you did, and what happened
A screenshot if possible (please mask any amounts, account numbers, or other details from your statements before sending)

Frequently asked questions

Can Subscun connect to my bank or credit card?

No. Subscun does not connect to bank, credit card, or payment provider accounts. We never hold your account or card numbers, and we do not fetch your transaction history automatically.

You add subscriptions either (1) by entering them yourself, or (2) with AI import, by selecting a statement image, CSV, or PDF from your own files. Both happen only when you choose to run them.

AI import isn't reading my statement correctly

Please try the following:

Choose an image where the text is clearly legible (angled shots, glare, and shadows reduce accuracy)
CSV and PDF statement files can be imported directly, not just images
Results are suggestions. If an amount or service name is wrong, you can correct it on screen before saving

Note that AI import has a monthly usage limit. If you reach it, the limit resets the following month. Manual entry is always available.

Are my uploaded statements stored anywhere?

No. The original files you send for extraction are never written to our servers or database, and are discarded immediately after processing. We store only the line items classified as subscription candidates (date, description, amount). Your everyday purchases are not stored.

See Section 4 of our Privacy Policy for details.

I'm not receiving notifications

Subscun's renewal reminders are local notifications scheduled on your own device — they are not server push notifications. If they aren't arriving, please check:

Whether notifications for Subscun are allowed under your device's Settings → Notifications
Whether Focus / Do Not Disturb or a battery saver mode is active
Whether a reminder timing has been set inside the app

How do I cancel a subscription I've recorded?

Subscun does not cancel subscriptions on your behalf. You need to cancel with the provider yourself, through their website or app, or through your App Store / Google Play subscription settings.

App Store subscriptions: iPhone Settings → your name → Subscriptions
Google Play subscriptions: Google Play app → profile → Payments & subscriptions
Everything else: the provider's own account page

Renewal dates and amounts shown in Subscun are reference information based on what you entered or what AI import extracted. Always confirm the actual charge with the provider's official billing information.

Does Subscun cost anything?

All features are currently free to use.

About icon images

You can set your own image as the icon for a subscription. Uploaded images are served publicly at a random URL that is practically impossible to guess. Anyone who knows the URL can view the image, so please do not upload anything you would not want others to see, or images containing personal information.

Uploading images that infringe third-party rights or that violate the law or public order is prohibited (see Sections 7 and 8 of the Terms of Service).

Provider information

Name: AlgoX LLC (AlgoX 合同会社), a limited liability company incorporated in Japan
Representative Member: Yukiya Okita
Address: Miyamasuzaka Building, 2-19-15 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Contact: support@subscun.com